Timeless Treasures by Lustra
Join us for an exclusive jewellery showcase where elegance meets craftsmanship. Discover limited-edition designs and enjoy special offers available for a limited time. This is your moment to shine—don’t miss it.
Voices of Elegance
frequently asked questions
Welcome to our Frequently Asked Questions (FAQs) section! We understand that you may have questions about our products, services, or policies, and we're here to provide you with all the information you need.
1. Are lab-grown diamonds the same as natural diamonds?
Natural and lab-grown diamonds are virtually identical in their optical, physical, and chemical properties. The primary differences lie in their origin and the time it takes for them to form. Natural diamonds are created deep within the Earth under immense pressure over billions of years, while lab-grown diamonds are produced in controlled laboratory environments in a matter of weeks.
2. Are your diamonds certified?
Each Lustra lab-grown diamond comes with a company-issued grading report detailing the 4Cs. IGI certification is available upon request for a non-refundable fee.
3. Do you offer warranties or guarantees on your jewellery?
Shop with confidence—our Guarantee of Quality and Craftsmanship offers 30-day returns and extended warranty coverage. Enjoy the timeless luxury of Lustra jewelry with complete peace of mind. See our Returns & Warranty Policy for full details.
4. Can I resize my ring if the size is not right?
Yes. We offer a one-time free resizing service within 30 days of shipment or collection. Simply contact us to arrange for your free resize. Subsequent resizing will at $80-100 per ring which also includes the checking, cleaning of diamonds and polishing of the ring.