1. Introduction

This Privacy Policy explains how Lustra Luxe Jewelry LTD. (“Lustra”, “we,” “our,” or “us”) collects, uses, discloses, and protects your personal information when you visit or interact with our website, make a purchase, create an account, communicate with us, or otherwise engage with our services (collectively, the “Services”).

We are committed to respecting your privacy and handling your personal data responsibly. By using our Services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect personal information that you voluntarily provide, including when you:

• Create or manage an account
• Place an order or request services
• Contact customer support
• Participate in promotions, surveys, or loyalty programs
• Subscribe to marketing communications

This information may include:

• Contact Information: name, email address, phone number, shipping and billing address
• Account Information: login credentials and account preferences
• Payment Information: payment details required to complete transactions (processed securely by third-party payment providers; we do not store full payment details)
• Profile Information: ring size, wish lists, purchase preferences
• Communications: messages, reviews, feedback, or inquiries you send to us

2.2 Information Collected Automatically

When you access our website, we may automatically collect certain information, such as:

• IP address
• Browser type and device information
• Pages viewed and interactions on our site
• Cookies and similar tracking technologies

3. Cookies and Tracking Technologies

We use cookies and similar technologies to improve functionality, analyze website performance, and personalize your experience.

Cookies may include:

• Essential cookies required for site operation
• Analytics cookies to understand how users interact with our website
• Marketing cookies to deliver relevant advertisements

You can manage cookie preferences through your browser settings.

 4. Information from Third Parties

We may receive information from third-party sources such as:

• Payment processors
• Marketing and advertising partners
• Social media platforms (when you interact with us through those platforms)
• Publicly available sources

When combined with information we collect directly, this data is handled according to this Privacy Policy.

5. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Manage accounts and customer relationships
• Provide customer support and respond to inquiries
• Improve our products, services, and website
• Send order updates, service messages, and promotional communications
• Administer loyalty, referral, or promotional programs
• Prevent fraud and ensure website security
• Comply with legal and regulatory obligations

6. Sharing of Information

We may share your personal information with:

• Service Providers who assist with payment processing, shipping, customer service, website hosting, and analytics
• Business Partners for co-branded services or promotions (where applicable)
• Legal and Regulatory Authorities-when required by law
• Corporate Transactions such as mergers, acquisitions, or asset sales

We do not sell your personal information.

7. Marketing Communications

You may opt out of receiving promotional emails at any time by clicking the unsubscribe link in our emails or contacting us directly. Transactional or service-related communications will still be sent as necessary.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no online transmission or storage system can be guaranteed to be 100% secure.

9. Data Retention

We retain personal information only if necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

10. Children’s Privacy

Our Services are not intended for children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children.

11. Your Rights and Choices

Depending on your location, you may have rights regarding your personal data, including the right to:

• Access your personal information
• Request correction or deletion
• Object to or restrict certain processing
• Withdraw consent for marketing communications

To exercise these rights, please contact us using the information below.

12. International Data Transfers

Your information may be stored and processed in countries outside your place of residence. Where required, we implement appropriate safeguards to protect your data in accordance with applicable laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting the revised version on our website.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us by email.

Privacy Policy Effective Date: January 1, 2026